For more information on setting the Sync Token, see. ![]() Set the Sync Token to an earlier Sync Token number, and attempt to resync the user’s mailbox. To do this, have the user create another profile, open Outlook, and click Tools>Send/Receive>Send/Receive All to sync with the Zimbra server. If the count is seen as 0, it means the server doesn't have MAPI license and one needs to purchase it from Zimbra sales to use the ZCO feature and avoid the error above. Choose to force an initial sync of the user’s mailbox. It should show the available MAPI licenses limit and validity as below : Users need to have a valid MAPI license to use ZCO.Ĭheck the number of MAPI licenses on server, as well as the license validity, using : Please contact your system administrator. ![]() You may continue to access your local data. You are not licensed to use the Zimbra Connector with this server. Zimbra outlook connection Licensed Failure. When Zimbra Connector for Outlook (ZCO) for a user is configured, the following error pops up : Not valid If the license file appears forged or fails validation for. This is certified documentation and is protected for editing by Zimbra Employees & Moderators only.
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